World-class support and services

Accelerate reform adoption, reduce operating costs, and optimize results

Product Support

Providing product and solution experts when you need support.

Customer Value

Edifecs product support helps customers resolve product and solution issues, share information about Edifecs products and releases, and provide the latest updates to software through patches, service packs and new releases

Our support engineers are skilled in the customer’s domain and any supporting third party software used as part of the overall solution

Edifecs support teams are distributed geographically to provide 24x7x365 services in a “follow the sun” model

Our security best practices allow us to comply with all regulations including HIPAA and the HITECH act

Our infrastructure investments enable us to protect customer data with utmost care and retain all data within US boundaries

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Edifecs customers expect exceptional support—anytime. Our specialists partner with technical and business users to provide you the same.

Service Desk

Provides real-time visibility to all cases, and serves as a unified platform for you to access comprehensive status on your queries, trouble tickets and enhancement requests.

Support Handbook

Provides a quick overview of Edifecs support policies, terms and conditions, and maintenance and product retirement policies.

Contact our Support Team today to reach one of our specialists. Our team is ready to help provide assistance at any time.

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