Own and Operate Edifecs’footprint

End-to-end ownership and management of the Edifecs footprint governed by world class SLA’ and providing continuous value adds and transparency

Managed Services

Edifecs’ dedicated customer-focused team of technical experts responsible for maintenance, upkeep, issue resolution, conguration, management, bug xes, minor enhancements, upgrades and optimization of your Edifecs footprint. Our Managed Services team supports customer’s production support and operations teams in managing their technology portfolio seamlessly using a exible model.

The Edifecs Advantage

1

Technical Capabilities of a global provider, with the personalized approach of boutique, with strong footprint in healthcare EDI products and services

2

Customers need not maintain Edifecs bench strength and stays current with Edifecs upgrades and standards updates

3

World-class service with SLA commitments by Edifecs experts

4

Ability to plan for Edifecs projects with consulting hours included in managed services contract—flexibility is using consulting hours at competitive rates

5

Centralized PMO and dedicated service delivery structure to enable continuous improvement and expanded use

Service Benefits

Knowledgable Professionals

Seasoned technology and management professionals
with deep knowledge of EDI and healthcare ecosystems.

Upgrades & Updates

Product upgrades. Standards updates. Minor development and enhancements. Project delivery.

Seamless Support Model

Seamless 24/7/365 support model - best shore services delivery model for Level 1 (help desk support), Level 2 (technical support), and Level 3
(escalation support) services.

Implementation Expertise

Multi-year experience in implementing and supporting Edifecs EDI applications and environments.

Structure Assessment

Assessment of existing EDI infrastructure/applications and recommendations for EDI infrastructure optimization and performance improvement.

Commitment to Availability

Commitment for High Application availability, SLA adherence, and High First Call resolution by team of experts.

Service Offerings

Analyze

  • Environment validation and go-live readiness
  • Enterprise assessment to ensure stability and scalability
  • Analyze performance criteria, acceptance rates and other enterprise SLAs
  • Perform detailed root cause analysis to categorize/assign issues
  • Analyze upcoming future business needs to prepare for appropriate solution optimization and usage to maximize value

Optimize

  • Enhance and optimize systems and solutions to stabilize and achieve defined SLAs
  • Perform regular activities to keep solution up-to-date
  • Perform optimizations to mitigate/avoid any risks post go-live
  • Proactively recommend enhancements/solution improvements based on latest trends
  • Help stabilize the system to achieve the required first pass acceptance rate

Train

  • Provide knowledge transfer technical and operations teams
  • Train customer teams on topics including system functionality, solution architecture, configurations and failure recovery and issue prevention processes
  • Recommend processes, procedures and system improvements
  • Train customer product support team on root ause analysis, resolution and deployment activities

Key Clients