End-to-end ownership and management of the Edifecs footprint governed by world class SLA’ and providing continuous value adds and transparency
Technical Capabilities of a global provider, with the personalized approach of boutique, with strong footprint in healthcare EDI products and services
Customers need not maintain Edifecs bench strength and stays current with Edifecs upgrades and standards updates
World-class service with SLA commitments by Edifecs experts
Ability to plan for Edifecs projects with consulting hours included in managed services contract—flexibility is using consulting hours at competitive rates
Centralized PMO and dedicated service delivery structure to enable continuous improvement and expanded use
Seasoned technology and management professionals
with deep knowledge of EDI and healthcare ecosystems.
Product upgrades. Standards updates. Minor development and enhancements. Project delivery.
Seamless 24/7/365 support model - best shore services delivery model for Level 1 (help desk support), Level 2 (technical support), and Level 3
(escalation support) services.
Multi-year experience in implementing and supporting Edifecs EDI applications and environments.
Assessment of existing EDI infrastructure/applications and recommendations for EDI infrastructure optimization and performance improvement.
Commitment for High Application availability, SLA adherence, and High First Call resolution by team of experts.