Associate Product Support Specialist

Professional Services | Chandigarh, India

Associate Product Support Specialist
 

Overview

Edifecs’ Associate Product Support Specialists triage incoming cases and help customers troubleshoot technical problems they face in using our solutions. The ideal candidate is a quick and motivated learner, has the ability to handle interruptions while fluidly switching between several projects, has strong customer service skills, and strong analytical aptitude. The position requires interaction with customers, sales team members and the product development team.
 

What you will do:

  • Receive and triage incoming cases (email, phone, and web)
  • Provide technical support to enterprise clients related to technical and operational aspects of the products, including troubleshooting, CRM system updates, support case acknowledgements, provisioning activities, etc
  • Collaborate with other Product Support team members.
  • Deliver a consistent, responsive and satisfying Customer Experience on each contact
  • Follow standard operational procedures for case management
  • Contribute to the administration of our infrastructural systems
  • Some administrative work in support of the Product Support team
  • Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
  • Meet all quality and productivity performance goals

What you will bring:

  • Associates should be graduate in any discipline, preferably a degree in a technology related program or equivalent experience in a technical support role.
  • Initiative is a must; must be hungry to learn new technologies and advance
  • Strong Knowledge in one or more of the following is a plus: Jscript& Java
  • Familiarity with EDI and EDI systems or knowledge of HIPAA a plus
  • Ability to identify and clarify problems, set goals and able to resolve issues
  • Ability to work effectively on multiple tasks
  • Excellent verbal &written communications skills are a must
  • Excellent organizational skills; must be detail oriented
  • Excellent customer service and interpersonal skills


 

 

About Edifecs

Edifecs is a leading healthcare technology company with the mission to improve healthcare outcomes, reduce costs and accelerate innovation. We empower healthcare organizations to scale the partnerships required by payment, care delivery and access reform initiatives that are redefining the healthcare industry. We are disruptors, scientists, data nerds, doctors and artists. We believe information technology can revolutionize healthcare. Edifecs has grown from a small start-up to the market leader in our space, and today boasts over 375 healthcare clients that include 25 Blue Plans, over 50 Commercial Plans, 100’s of Healthcare Providers, State and Federal agencies, along with partnership arrangements with most leading middleware stack vendors. Edifecs is regularly recognized as a leader in the Healthcare IT. We have received recognition and awards and continue to be recognized for our overall performance as a company, our dynamic workplace culture and our commitment to innovation.
 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, religion, national origin, protected veteran status, disability status, or any other characteristic protected by law.

Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job.  Please contact careers@edifecs.com for more information.