Edifecs customer support group is dedicated to maximizing client success by
resolving technical issues in a timely manner, no matter when or where they
occur. Edifecs Customer Support and Services deliver on Edifecs commitment
to Customers, Leadership and Excellence. Edifecs strives to provide superior
customer service. Edifecs provides enterprise-class production technical support
to the Edifecs customer and partner base. Technical support engineers are available
24 hours a day, 7 days a week worldwide to provide expertise across the entire
Edifecs product line.
Edifecs Services team is dedicated first and foremost to getting customers
into production with the Edifecs products and solutions, and keeping them running
smoothly with minimal disruptions.
Edifecs uses state-of-the-art customer management systems to log, track, and
resolve issues, providing levels of accountability, traceability, and visibility
our customers require in supporting their mission-critical business processes.
Partnering for Success
Edifecs customer support group takes a partnership approach to project implementation
and problem solving. Support engineers draw from their own product knowledge,
as well as from the customer's domain expertise, to help meet the customer's
objectives. These highly-skilled support engineers are well-versed not only
in Edifecs technologies, but also in a broad spectrum of third-party platforms
and applications.
Formal escalation guidelines ensure problem reports are resolved in a timely
manner with the proper level of visibility. Critical issues are reviewed daily
and weekly by senior management. Follow-the-sun support ensures immediate attention
to the most critical support requirements at any hour of the day.
Edifecs ServiceDesk
Edifecs ServiceDesk, a customer service portal, is designed to help customers resolve issues that involve Edifecs products. It enables customers to search a database of known issues and fixes. Customers can enter and track issues, as well as communicate directly with the Support technician assigned to their case. Click here to learn more about ServiceDesk.
If you are an existing customer and do not have access to ServiceDesk,
please contact support@edifecs.com.  |
