Edifecs ServiceDesk is a state-of-the-art customer management system
that helps customers log and track issues related to Edifecs products and services.
It enables the high level of traceability, accountability, and visibility that is required
by our customers to support their mission-critical business processes.
Service Request Center
Users can obtain up-to-date status reports on all service requests that
have been initiated by any assigned contact from their company. Users
can submit new service requests, provide and receive updates on existing
requests, and review their support history.
Full listing of all known issues by product for which hot fixes are available.
Knowledge Base
Library of support information available for self-service access
and review. Includes access to a knowledge base of alerts, FAQs, technical
notes, solutions, documentation, and more. Also includes answers to common
questions, and fixes and workarounds for common problems.
Allows customers to view the list of Edifecs products, solutions, portal
services as well as get detailed information about production functionality,
system requirements, and supported platforms.
Central point for downloading all Edifecs software. Includes new releases,
upgrades and maintenance releases.
Listing of available service packs, including the option
to subscribe for automatic notification of new releases.
Edifecs comprehensive best practices methodology based on thousands of
successful implementations.
If you are an existing customer and do not have access to ServiceDesk,
please contact support@edifecs.com.  |
