The Business System Analyst is a post-sales position that focuses on implementing Edifecs' solutions purchased by customers. The Business System Analyst will generally be involved in configuring and testing Edifecs' products for implementation at client sites. This includes interpretation of requirements, translating requirements into functional specifications, developing guidelines, error severity files, maps and configuring Edifecs Xengine to process transactions. Duties can range from delivering product training to new client specific requirements, configuration and testing. The role involves client coordination and communication as well as a high technical understanding of Edifecs' solutions as well as the transactions that flow through this position.
Essential Duties and Responsibilities:
Assist in the acquisition of business requirements from a variety of sources.
Translate business requirements into functional specifications.
Create transaction guidelines and translators /maps to convert transitions from one format to another.
Develop test plans and test cases for transactions and execute test cases.
Conduct design reviews and guide others.
Work with Product Technical Support and Development teams when resolving customer or internal product issues.
Ensure quality of a complete product by being involved from inception through release phases of the development life cycle.
Required Skill Set:
BS Computer Sciences or related field
5+ years of IT experience in roles requiring system analysis
2+ years experience in programming in Java, scripting or other programming languages
Understanding of EDI transactions including X12 and UN/EDIFACT
Understanding of Healthcare EDI transactions including HL7, HIPAA, and NCPDP
Experience in testing, and test planning for large enterprise systems
Experience in interpreting requirements and developing functional specifications
Experience with various operating systems including Windows, HP, SOLARIS, AIX, LINUX
Strong problem analysis, problem-solving, and analytical skills
Ability to work within a team or independently on major problem solving efforts
Ability to quickly grasp new technologies
Personal Characteristics:
Team player
Effective communicator
Competitive
Entrepreneurial
High energy
Raw intelligence
Uncompromising integrity
To apply to this position, please click here. No Phone Calls Please!
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Implementation Consultant
Position Summary:
The Implementation Consultant is a post-sales position that focuses on individual clients and implementing Edifecs' solutions purchased by that client. Implementation Consultants will generally be involved in installing, configuring, and overseeing the implementation of Edifecs' products at client sites. This includes installation of products on client hardware; configuration and development of programs, tasks and guidelines, and trading partner setup to fully implement an Edifecs solution based upon a client's specific needs. Consultants will be the primary Client Services' technical resource and will interface with the client's technical resources. Duties can range from delivering product training to new client specific requirements, development and deployment. The role involves client coordination and communication as well as a high technical understanding of Edifecs' solutions as well as the transactions that flow through them.
Essential Duties and Responsibilities:
Coordinate and communicate with the client post-sale to develop a project plan for implementing and configuring a purchased Edifecs solution based upon a client's individual needs.
Install, upgrade and configure Edifecs' products at client site.
Oversee and administer time/budget constraints, communicating with the client when anything changes during the implementation period
Develop appropriate training and development plans to meet the client's particular maintenance level and to configure the software according to the project plan.
Coordinate with other Client Services, Product and Development team members to meet development and configuration milestones, being able to develop guidelines, programs, tasks, reports, etc. to meet the client's requirements.
Provide post - implementation support during the transition from implementation to maintenance.
Provide software and client specific training, and develop training documentation based on present standards and client needs.
Required Skill Set:
5+ years of experience in enterprise software solution implementation.
Strong knowledge and experience with Java/JavaScript/C++ programming, XML, HTML and scripting including DOS bat files, Unix shell scripts.
Strong knowledge and experience in enterprise integration platforms, middleware such as IBM WebSphere, TIBCO, Sun/Seebeyond, etc. Familiarity with WebSphere Application Server and Apache Tomcat.
Strong background in integration (EAI/SOA) implementations as well as e-Commerce, B2B and related technologies such as EDI, XML, and RDBMS.
Depth of experience in a variety of applicable technologies is essential and strong services business knowledge is required.
Experience in the areas of BPM, BI, Data warehouse, Information Integration, and Analystics is strongly desired.
Experience with HIPAA EDI implementations preferred.
Strong written and verbal presentation skills required. Must be comfortable interacting with clients at all levels.
Experience with the creation of all project technical documentation in support of the project such as technical requirements document, process flow diagrams, deployment and user operations guides.
Must be able to manage or participate in the testing and release cycle tasks for deployment of Edifecs products and services at client sites.
Must be able to create detailed user and operational documentation to support the deployment of products and services at client sites.
Must be comfortable delivering technical training at customer sites as part of the customer's software release and deployment cycle.
Strong experience with project scope development and documentation.
Excellent communications, presentation and interpersonal skills.
Must be willing to travel as needed - up to 75%
Must thrive in a fast-paced, results-oriented, collaborative environment.
A BA/BS degree in Computer Science or related degree, or equivalent work experience is required.
The Technical Project Manager (TPM) is responsible for the lifecycle management for implementation projects. These projects consist of new clients, new applications as well as existing clients with new applications and/or modifications to existing applications.
The Technical Project Manager will be introduced to the customer at a post-sale team meeting, and will take the lead from the Solutions Architect, continuing to do so during the 30 - 60 day pilot period. The TPM will conduct all internal and external project status calls and be responsible for collecting all of the required information needed to build a Functional Specification Document that will then be used by the Professional Services Engineers to configure/build the desired application. The TPM will be responsible for developing the work plan, controlling scope, managing the change control process with the customer, keeping the project on task and for all communication to the account team and client regarding the project.
The TPM must be able to understand the internal needs of development and application and the need to be responsive to the account team as well as to the client services team. Additionally the TPM will drive the client toward deliverables and set clear and appropriate expectations with regard to scope "creep" or date slips. The TPM must have demonstrated hands on technical experience in relevant software technologies. This is a mandatory skill set, as the TPM will be required to have detailed technical understanding of Edifecs' products to successfully perform their job duties (for example, estimating and preparing a SOW)
Essential Duties and Responsibilities:
Manage the lifecycle of activities on projects including business requirements definition, process analysis, test plans, testing & implementation, go-live plans and post-implementation review.
Review architecture documents to confirm that they meet project requirements/deadlines; identify product enhancements as and when needed.
Create project and proposal documentation, content, estimates.
Contribute to and continuously evolve the implementation methodology.
Actively lead multiple complex deployment projects at marquee customers.
Manage resource requests and calendar for deployment teams.
Define project plans for implementation team.
Provide budgetary estimates for new implementation contracts; track budget and time/effort costs across all assigned projects.
Maintain project status and periodic status reports to customers.
Manage issues and risk logs for the assigned projects.
Continuously feed deployment team enhancements back to product management.
Set-up triage process with internal departments (Product Management, Development and Customer Advocacy) to complete problem resolution process.
Manage multiple project escalations to triage resolution with product support.
Manage internal problem escalation and prioritization process reducing overall communication overhead.
Mentor team resources and define role and skill growth plans.
Interface with relevant partners at customer sites to ensure project success.
Required Skill Set:
4 years experience in a software vendor professional services organization, with demonstrated relevant "hands on" technical expertise.
Prior development experience required, preferably in an enterprise software environment.
Proven expertise in software applications and/or software infrastructures.
Independent, self-motivated and driven toward success; must be able to work with minimal supervision.
Ability to manage multiple small to medium sized client engagements simultaneously.
Experience in standard project management methodologies.
Ability to negotiate both business and technical requirements, from scope, schedule and budget perspectives.
Must have the ability to prioritize and delegate in a resource-constrained enviroment; must be able to re-prioritize resources rapidly.
Ability to interface with all levels of management - mid-level to senior management both onsite with customer's team and within the Edifecs organization.
Demonstrated ability to explain and document application requirements.
Attention to detail; excellent organizational skills; superior time management skills.
Superior communication skills; must be able to work across cross-functional teams; comfortable as either a team lead or member.
Must thrive in a fast-paced, results-oriented entrepreneurial environment.
As part of Edifecs' Performance Team, the Lead Performance Engineer will execute and maintain processes to validate/enhance the performance of product releases. The Lead Performance Engineer will develop & execute performance benchmarks; debug/analyze performance regressions; engineer the product to enhance the performance; interact with variety of teams, and be involved with product sizing and deployment.
Essential Duties and Responsibilities:
Ownership of product performance strategy and execution
Support, monitor and resolve product performance issues
Support sandbox application performance testing initiatives
Analyze performance bottlenecks and suggest fixes
Support performance modeling of the product for analysis and troubleshooting
Review, test and recommend feature usage
Provide technical leadership and mentoring to team members
Required Skill Set:
BS in Computer Science or related field, or equivalent experience
10+ years experience developing large scale, multi-tier distributed applications utilizing J2EE, JMS, JMX, JavaBeans, EJB, Java, JavaScript, JSF, JSP, XML, and HTML
Performance and tuning experience in Oracle or DB2, Tomcat or IBM Websphere
Expert level experience in SQL coding and debugging
Experience with enterprise implementation architecture
Strong overall problem solving skills
Excellent verbal and written communication skills
Personal Characteristics:
Leader
Effective communicator
Competitive
Entrepreneurial
High energy
Self-motivated
Uncompromising integrity
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Sr. Software Engineer
Position Summary:
The Senior Java Software Engineer is an integral part of Edifecs' engineering team, helping to lead the development of our innovative software products. The successful candidate will focus on learning the existing systems, and will architect and extend it as the business grows, including developing new subsystems as well as expanding the current system with new components and modules. The successful candidate must be experienced with multi-tier application design patterns, and development of server-side web application software for functionality across multiple browser platforms.
Essential Duties and Responsibilities:
Analyze, design, develop, implement and test B2B information systems, Oracle and SQL-based RDBMS, and multi-tier distributed applications utilizing J2EE, JMS, JMX, JavaBeans, EJB, Java, JavaScript, JSF, JSP, XML, and HTML
Take ownership of major features and components of our system
Define customization strategies, create extensions and customizations, and provide additional development support to current generation system
Maintain and support current system and ongoing beta programs
Participate in design and implementation of next generation systems based on our technology
Work in a cross functional team to ensure supported systems are well documented and tested
Architect, design and implement major features and components from requirements, write functional and technical specifications
Drive major design decision of software architecture and functionality
Provide hands-on development and maintenance of software applications/modules
Drive effective processes and design and coding standards for software development
Implement best practices for software code development, re-use, and componentization
Perform code and design reviews
Mentor junior developers
Contribute to the growth and evolution of the company
Required Skill Set:
BA/BS in Information Systems, Computer Science, Engineering, or a related field required; MS degree preferred
8-10 years experience developing commercial software in a structured setting
4+ years in commercial hands-on Java software development; preferably through several complete development cycles from specifications to software delivery
Strong Knowledge of J2EE Application Servers (Tomcat/ JBoss/ Weblogic/ WebSphere) and Java-related technologies (Servlets, JSP, JDBC, XML)
2+ years of experience in Hibernate or equivalent ORM framework
Experience in Object Modeling with UML
Experience in distributed and multi-threaded systems
Large website experience with an understanding of scaling issues
Must understand the MVC framework for building Web applications
Experience with Message Brokers and JTS
DHTML / XHTML / XSLT / CSS knowledge
Experience with Grails & Groovy is strong plus
Experience with MS SQL Server, Oracle or DB/2 is a plus
Ability to translate user requirements into functional specifications as well as detailed program specifications
Must be a disciplined adherent of proper software development procedures and documentation
Must be able to work well in a diverse small team environment including managing offshore development
Must have a thorough understanding of the software development life cycle, familiarity or experience with Agile Development practices
Must be able to adapt to changing needs of the business
Excellent oral and written communication skills
Personal Characteristics:
Leader
Team Player
Effective communicator
Competitive
High energy
Aggressive
Raw intelligence
Uncompromising integrity
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Technical Writer
Position Summary:
The Technical Writer will be a part of a product development team. The Technical Writer's primary responsibilities will be to research, develop, and write documentation for a technical audience, documenting business scenarios, FAQs, and installation instructions. The Writer must possess a solid understanding of XML. They will work with the Technical Writing Manager and other writers to define writing assignments.
Essential Duties and Responsibilities:
Create documentation plans
Research, develop, and write documentation for a technical audience
Document business scenarios with accompanying examples
Develop troubleshooting information
Develop FAQs
Develop training tutorials including samples in Java, XML, DB
Develop hands-on labs to be included in training material
Test and verify code samples
Review and edit API documentation
Required Skill Set:
BS/BA or Certificate in Technical Communication or BS in Computer Science
5+ year technical writing experience, preferably in enterprise-level software organization
Basic knowledge of Java, XML and DB programming
Familiarity with an IDE, such as Netbeans or Eclipse
Familiarity with the Windows and UNIX operating systems
Experience using Help authoring tools, version control software, screen capture, and tutorial creation software
Ability to write clearly
Demonstrated ability to assimilate technically complex information
Ability to handle multi-tasking and workflow disruptions, working as a team member as well as independently
Able to work well under deadline pressure and have an aptitude for learning new tools and technologies quickly
Able to follow instructions and to oversee or modify a schedule of tasks with minimal supervision
Excellent judgment, time management and decision-making skills
Must provide a writing sample focused on developer content; must provide a code sample
Personal Characteristics:
Effective communicator
High energy
Raw intelligence
Uncompromising integrity
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Associate System Administrator
Position Summary:
Assist experienced IT staff with network and system administration issues and projects for rapidly growing organization.
Essential Duties and Responsibilities:
Assist IT staff with all aspects of supporting a technical and mobile work force
Laptop, workstation and server set up
Server backups, patching, and log analysis
Moving and setting up PC's, laptops, servers and phones
Full asset inventory
Required Skill Set:
Exceptionally positive attitude and communication skills for working with IT Staff, Office Staff and
Experience with VMWare Server, Workstation, and VMWare ESXi
Understanding and experience with Infosec, HIPAA security or Sarbanes Oxley
Understanding and experience with the software development lifescycle
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Alliances Partner Marketing Manager
Position Summary:
The Alliances Partner Marketing Manager works closely with Edifecs' top ISV, SI and Channel Partner marketing, product and technology groups to communicate the value of Edifecs' software solutions. The APMM will incorporate Edifecs' product and solutions messaging with partner messaging to communicate joint value propositions, competitive differentiation, driving preference for Edifecs solutions in the marketplace. Strategic Alliance Partners include Microsoft, Oracle, SAP, Deloitte, Accenture and other top ISV, SI and Channel Partners.
The Partner Marketing Manager will own and drive all partner-related marketing activities and deliverables to further drive Edifecs' penetration with its key alliance partners in the marketplace. This person will also work to develop deep, strategic marketing partnerships with Edifecs' top ISV and SI partners.
Essential Duties and Responsibilities:
Define and create marketing materials consisting of Edifecs' products and solutions, Partner applications, technologies, products and services.
Develop compelling Partner marketing collateral including datasheets, case studies, customer/partner references, other sales tools and training.
Clearly articulate Edifecs' and Partner joint value propositions supporting Edifecs' solutions in the marketplace.
Drive Edifecs' participation and inclusion in various Alliance partnership programs and activities.
Conduct industry, competitive and customer research to identify and target focused sales and marketing opportunities.
Align resources within Edifecs' Product Management, Corporate Marketing, Product Marketing and Sales teams to deliver "best-in-class" joint solutions and positioning for Edifecs' solutions.
Successfully promote Edifecs' solutions in close partnership with Partner and Edifecs constituencies to channel and direct sales teams.
Work with Partners to create and execute go to market plans to drive field readiness and customer satisfaction.
Communicate value prop of partnerships and joint solutions.
Assist in driving Edifecs' participation at partner events and trade shows.
Compile and manage competitive and industry knowledge.
Required Skill Set:
BS in technology field required; MBA a plus
5 - 8 years experience in partner marketing, product marketing, product management and/or solutions marketing
Demonstrated success in bringing partner solutions to market
Proven ability to develop compelling content for a wide variety of sales tools
Knowledge of ISV and SI Partner products, services and capabilities
Experience working with partners to create programs that drive revenue
Experience in health care industry is a definite plus
Experience working with large ISVs and SIs is a definite plus
Demonstrated success working effectively across highly-dynamic environments
Excellent communication skills, both verbal and written
Strong attention to detail necessary
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Director, Corporate Marketing
Position Summary:
This role involves engagement with external entities such as press, analysts, customers and prospects and requires working closely with partners, product management, engineering and sales. Success in this role will require both a strong ability to effectively communicate the strategic importance and value of Edifecs' solution to our target market, as well as the ability to think strategically about our business and the competitive landscape. The successful candidates will have a minimum of 9-12 years marketing experience preferably in healthcare marketing or enterprise software marketing. The successful candidate will demonstrate strong communication skills, passion for customers, high energy, and passion for their work.
Essential Duties and Responsibilities:
Create, manage and execute marketing campaigns
Define end-to-end lead generation process through various marketing activities
Plan, build and sustain customer communities
Recruit and maintain customer references; build customer case studies
Develop Edifecs' website as a strategic marketing and customer engagement tool
Build and execute PR plan
Build and extend analyst engagement
Required Skill Set:
9-12 years marketing experience in healthcare industry or enterprise software marketing
BA/BS required; MBA preferred
Must have experience working with the analyst community
Must have experience managing PR activities and deliverables
Strong communication skills (verbal and written)
Ability to create structured presentations and documents
Ability to work with sales, product management, R&D and SMEs
Ability to interact and build strong relationships with customers
Strong operational capabilities and attention to detail while keeping an eye on the big picture
Past experience working successfully in a startup environment a plus
Personal Characteristics:
Leader
Effective communicator
Competitive
Entrepreneurial
High energy
Self-motivated
Uncompromising integrity
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Sr. Business Analyst
Position Summary:
The Sr. Business Analyst operates as a spokesperson for the client's business needs as they interact with the IS and IT groups to determine appropriate computer-related solutions to business problems; provides analysis, definition and direction to computer-related development and maintenance activities; and ensures correct business functionality, requirements, and industry standards are addressed within the computer applications.
Under the direction of the Medical Director, the Sr. Business Analyst will research healthcare industry business intelligence needs in several key areas:
Financial flow from premium to payment on the payer side
Financial flow from billing to payment on the provider side
Healthcare utilization reporting
Healthcare risk analysis and predictive modeling
Health condition (disease based reporting)
Fraud and abuse analysis
The Sr. Business Analyst will develop specifications for reporting and analytic models in these and potentially other areas of healthcare data analysis. The analyst will also research and develop prototype reports and interfaces to demonstrate business intelligence solutions.
The successful candidate will have both the functional knowledge of the Health Payer arena and technical knowledge necessary for ensuring the successful implementation of system applications and data warehouse and business intelligence solutions. The candidate must have excellent communication skills with peers, supervisors, and customers and be able to work across various departments.
Essential Duties and Responsibilities:
Depending on specific project assignments duties may include the following tasks:
Perform tasks in support of a systems development lifecycle including: requirements definition, functional specifications, use case scenarios, test plans, documentation, training, and implementation.
Develop presentations on business practices, industry standards, and functional design working with the development team as part of the solution design and change management processes.
Facilitate, motivate, and coordinate activities of user and vendor personnel assigned to a specific project.
Work with client and market advocates (such as product management and account management) to determine system/business objectives and solutions.
Train new users on the system and assisting with change management for new releases; developing test plans; testing new applications and maintenance releases.
Work directly with end users in utilizing the internal client developed systems.
Establish, review, and validate action and decisions relative to system design and programming.
Gain an in-depth understanding of customer data for purposes of modeling, mapping and integrating data into a data warehouse.
Work with customers to evaluate and ensure the overall integrity of data and reporting results in meeting business needs and use requirements.
Analyze data in medical informatics and managed care business intelligence.
Provide timely response to technical and business related questions/issues and providing consultative advice on use of data in meeting customer objectives.
Required Skill Set:
BS in Computer-Science (or related field) or Business Administration or appropriate healthcare related degree
5+ years Health Payer Business Administration and Healthcare IT experience
Experience in Healthcare industry business practices and Payer Operations
Understanding of Healthcare Payer claims data, HIPAA standard transaction and code set standards, industry code classifications such as ICD9, CPT, National Drug Codes, etc.
Well-developed analytical skill set and problem solving skills
Use case requirements definition experience
Strong data and data warehousing orientation
Strong data analysis and medical informatics skills
Excellent medical terminology and coding experience
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Director Sales / Field Services Operations
Position Summary:
The Dir of Sales/Field Services Operations is an integral member of the field services organization, but will work primarily with the Sales and Alliances teams. In addition to managing, mentoring and guiding the Inside Sales Account Manager team, this position is also responsible for support functions for the Field Services teams including RFP/RFI production assistance, contract administration and various other tasks. This position reports to the COO.
Essential Duties and Responsibilities:
Inside Sales Account Manager (ISAM) Management:
Manage Inside Sales Account Manager team; maximize skill sets to meet established revenue targets
Coach & mentor ISAM team
Clear internal and external hurdles to ensure sales personnel are able to focus on revenue generation activities
Assist in sales team recruiting & hiring
Establish sales processes & standards, create sales tools, and monitor compliance with internal processes
Sales Administration:
Contracts & Order processing - Interact with RVP, Legal, Finance/Billing and Client Services to ensure contracts are successfully executed, billing / invoicing is completed, software is shipped, etc.
Incentive Compensation - Track/manage the sales commission process, working in partnership w/Finance. Calculate all commissions based on each individual's incentive compensation plan on a monthly & quarterly basis.
In partnership with Operations, manage/coordinate sales fulfillment process
Work with SFDC administrator to ensure accuracy of data; develop reports as needed
Deliverables Management:
Manage RFI/RFP schedule to ensure deadlines are met
Pre-sales document deliverables (including through SFDC)
Resource assignments requests (including through SFDC)
Assist Sales & Alliances teams in creating proposals
Assist Sales & Alliances teams in creating contracts
Team & Client Related Events/Meetings:
Participate in the development of agenda/content for QBR, Annual Meetings and various team meetings for the Sales, Alliances, Solution Consulting, Strategic Customer Management teams
Marketing / Lead Generation:
Develop telemarketing activities to generate leads, gather competitive data, etc.
Manage direct mail logistics and provide support to e-mail marketing programs
Partner with Marketing as it interfaces with Sales on Sales-related items (Campaigns, Webinars)
Other Duties:
Ensure compliance of sales/deal processes
Develop New Sales Employee toolkit
Create/update Client Scorecards
Develop Sharepoint content for Sales team in conjunction with Field Services Business Manager
Conduct competitive research
Required Skill Set:
BA/BS, preferably in Business or Computer-related field
2-3 years experience in enterprise sales and/or sales operations environment
Must be analytical
Must be able to communicate effectively across all functions and levels
Proficient with MS Word, Excel, Outlook and Powerpoint; intermediate to advanced skills in Excel
Working knowledge of SalesForce.com
Personal Characteristics:
Effective communicator
Competitive
Entrepreneurial
High energy
Raw intelligence
Uncompromising integrity
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Product Manager
Position Summary:
The individual in this role will identify, analyze, define and work with engineering to identify new features, functionality, modules and products. Such information will be gathered through interaction with clients, in particular, and the market in general. This position will manage the complete software product life cycle using client and industry knowledge to identify developing market themes, prioritize functional requirements and manage the specifications within given release time frames.
Essential Duties and Responsibilities:
Define product road map to meet customer business requirements.
Define customer needs and translate into well-documented, prioritized product requirements.
Enhance existing products and provide guidance to Engineering based on marketplace requirements in developing new products.
Generate high-level business cases based on market sizing, projected revenue and anticipated expenses.
Create detailed product specifications and competitive differentiation.
Deliver product and market specifications, Product Requirement Documents (PRD) and other documentation to guide and prioritize the efforts of the engineering team.
Work closely with Product Marketing to define product messaging and identify critical elements for successful product launch.
Work with the Marketing, Engineering, Business Development, Sales and delivery teams to introduce and manage the product line, features and enhancements from inception to end of life.
Regularly meet with account management, sales and customers to validate and communicate planned product enhancements.
Respond to risks as necessary and communicate decisions to the organization.
Required Skill Set:
BS required; technical background with MBA a plus.
3-5 years experience in software product management, preferably with an enterprise software company.
Deep understanding of healthcare market or related market segment (healthcare related middleware or mission critical enterprise software).
Must be both strategic as well as tactical. Must be willing to have a hands-on approach, with attention to detail and follow-through.
Must be customer focused
Must have deep knowledge of product planning with outstanding organizational and analytical skills.
Must be able to support multiple projects with competing priorities
Must be able to work effectively in a rapidly changing environment and meet ongoing and overlapping deadlines.
Ability to work in a team environment as well as with a high degree of autonomy.
Strong desire to work in a dynamic, high-growth environment
Must thrive in an entrepreneurial and results oriented environment.
Must possess highly developed written and oral communication skills
Must be able to effectively communicate with all levels of organization, both technical and non-technical as well as an dynamic speaker.
Commitment and passion for high quality, well designed and efficiently executed products.
Personal Characteristics:
Leader
Effective communicator
Competitive
Entrepreneurial
High energy
Aggressive
Raw intelligence
Uncompromising integrity
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Alliances Solution Consultant
Position Summary:
The Alliances Solution Consultant creates and maintains relationships with key personnel at customer sites during pre-sales and post-sales phases to ensure successful implementation of Edifecs technology. The Alliances Solution Consultant works closely with top Edifecs ISV and SI marketing, product and technology groups to communicate the value of Edifecs software solutions. This person will incorporate Edifecs product and solutions messaging with partner messaging to communicate joint value propositions, competitive differentiation and will drive technical education and preference for Edifecs solutions in the marketplace.
Alliance Partners include Microsoft, Oracle, SAP, Deloitte, Accenture and other top ISVs and SIs.
The primary responsibilities of the Alliances Solution Consultant include:
Provide technical leadership for our ISV and SI Partner community;
Identify and technically qualify joint solutions with Partners;
Participate in the development of business and technical strategy, including RFI/RFP responses, sizing and architecture outlines;
Deliver technical architecture presentations and technical solutions according to our Partners;
Perform hands-on design work to prove Edifecs software capabilities to Partners and customers during the Proof of Concept process;
Install, configure, demonstrate and troubleshoot all products;
Effectively communicate competitive solution/product differentiators to Partners and their respective sales teams;
Ensure Partners are successfully deploying our products to our mutual customer base, and;
Proactively communicate with other team members on a regular basis and provide product feedback and detailed new requirements to the product team.
Essential Duties and Responsibilities:
Establish specific technical plans and strategies with Partners;
Create and deliver demonstrations, presentations and/or prototypes which map features/benefits of Edifecs to Partner constituencies, including marketing, technical and field sales organizations;
Serve as a technical expert and resource to top Edifecs' Partners;
Assist Help respond to RFIs/RFPs as required by Partner community;
Define and create technical marketing materials consisting of Edifecs' products and solutions, Partner applications, technologies, products and services.
Clearly articulate Edifecs and Partner joint value propositions that support Edifecs' solutions in the marketplace.
Drive Edifecs' technical participation and inclusion for various Alliance partnership programs and activities.
Conduct technical and market research to identify and target focused sales and marketing opportunities.
Align resources across Edifecs' Product Management, Corporate Marketing, Product Marketing and Sales teams to deliver best-in-class joint solutions and positioning for Edifecs' solutions.
Successfully promote Edifecs solutions in close partnership with Partner and Edifecs' constituencies to channel and direct sales teams.
Work with Partners to create and execute GTM plans to drive field readiness and customer satisfaction.
Communicate value prop of partnerships and joint solutions.
Assist in driving Edifecs' participation at partner events and trade shows.
Compile and manage competitive and industry knowledge.
Required Skill Set:
BS in Computer Science, Engineering or related technical field required; MBA a plus
5 - 8 years experience in partner marketing, product marketing, product management and/or solutions marketing;
Strong technical background and ability to explain technical features into business value;
Demonstrated success in bringing partner solutions to market;
Proven ability to develop technical materials for a wide variety of sales tools;
Knowledge of ISV and SI Partner products, services and capabilities;
Experience working with partners to create programs that drive revenue;
Demonstrated success working effectively across highly-dynamic environments;
Experience in health care industry is a definite plus;
Experience working with large ISVs and SIs is a definite plus;
Excellent communication skills, both verbal and written;
Strong attention to detail necessary
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Implementation Engineer
Position Summary:
The Implementaion Engineer plays an integral part in our Center of Excellence team, leading the COE activities of our innovative software products, as well as supporting Solution Consultants, SMEs, Sales & Alliances. The successful candidate will learn existing products and systems, and will architect, build and maintain POCs, demonstrations, solution presentations to support the Pre-Sales process for our prospects and customers. This is a very critical role and requires a close working relationship with the Engineering team as it releases new versions/updates to existing products and introduces new products. The successful candidate must be experienced with multi-tier application design patterns, and development of server-side web application software for functionality across multiple browser platforms.
Essential Duties and Responsibilities:
Partner with the Solution Consultants to build, document and deliver POCs, demos, presentations, best practices, integration architecture, customizations, joint solutions etc.
Provide subject matter expertise in a pre-sales capacity for prospects, partners and strategic business alliances on all products and their associated eco-system integration.
Respond to detailed RFI/RFPs
Analyze, design, develop, implement and test B2B information systems, Oracle and SQL-based RDBMS, and multi-tier distributed applications utilizing J2EE, JMS, JMX, JavaBeans, EJB, Java, JavaScript, JSF, JSP, XML, and HTML
Prepare and present technology and product architecture presentations, as needed
Provide on-going feedback to product development/management based on prospect or customer interaction, product issues, field deployments and generally observed market trends.
Provide continuous improvement and refinement of pre-sales processes and best practice strategies.
Participate in design and implementation of next-generation systems based on Edifecs' technology
Provide hands-on development and maintenance of COE artifacts around our products and solutions
Implement best practices for software code development, re-use, and componentization
Mentor junior developers
Contribute to the growth and evolution of the company
Required Skill Set:
BA/BS in Information Systems, Computer Science, Engineering, or a related field required
6-8 years experience developing commercial software in a structured setting.
3+ years in commercial hands-on Java software development; preferably through several complete development cycles from specification stage to software delivery.
Must possess strong knowledge of J2EE Application Servers (Tomcat/ JBoss/ Weblogic/ WebSphere) and Java-related technologies (Servlets, JSP, JDBC, XML)
Experience in Object Modeling with UML
Experience in distributed and multi-threaded systems
Large website experience with an understanding of scaling issues
Must understand the MVC framework for building Web applications
Experience with Message Brokers and JTS
Working knowledge of DHTML / XHTML / XSLT / CSS
Experience with Grails & Groovy is strong plus.
Experience with MS SQL Server, Oracle or DB/2 is a plus
Ability to translate user requirements into functional specifications
Must be a disciplined proponent of proper software development/documentation procedures
Must have a thorough understanding of the software development life cycle, familiarity or experience with Agile Development practices
Must be able to adapt to changing needs of the business
Excellent oral and written communication skills
Must be willing to travel up to 50%
Personal Characteristics:
Leader
Team Player
Effective communicator
Competitive
High energy
Raw intelligence
Uncompromising integrity
To apply to this position, please click here. No Phone Calls Please!
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Solution Consultant
Position Summary:
The primary responsibilities of the Solution Consultant include: provide technical leadership in the sales process; identify and technically qualify new business opportunities; participate in the development of the business and technical strategy, including RFI/RFP responses, sizing and architecture outlines; deliver technical architecture presentations and technical solutions according to the customer requirements and product specifications; perform hands on design work to prove Edifecs software capabilities to customers during the evaluation (Proof of Concept) process; install, configure, demonstrate and troubleshoot all products; effectively communicate competitive solution/product differentiators to customer and the sales team; ensure customers are successfully integrating our products after the sale is made; and proactively communicate with other team members on a regular basis and provide product feedback and detailed new requirements to the product team.
The Solution Consultant creates and maintains relationships with key personnel at customer sites during pre-sales and post-sales phases to ensure successful implementation of Edifecs technology.
Essential Duties and Responsibilities:
Establish specific account plans and strategies, working in conjunction with Sales managers.
Analyze sales prospects' requirements and propose the best possible Edifecs solution.
Create and deliver demonstrations, presentations and/or prototypes which map features/benefits of Edifecs to prospects' specific needs.
Provide responses to RFI/RFP questions
Required Skill Set:
BS/BA required, plus 5+ years experience selling and/or implementing EDI/EAI solutions.
4+ years of working with EDI and EDI systems; knowledge of HIPAA a plus.
Hands-on experience with COM, VB, Jscript, Java and Perl required; C# or VB.net a plus.
2+ years cross-platform programming experience.
Familiarity with integration technologies such as SOAP, WebServices, JMS, XSLT, XPATH.
Knowledge of Windows and UNIX and ability to write system scripts in Unix shell and DOS required.
Knowledge of HTML and experience with code or scripting development are highly desirable.
Outstanding verbal and written communication skills.
Experience with customer-focused research and communication.
Must be willing to travel up to 75%.
Personal Characteristics:
Effective communicator
Competitive
Entrepreneurial
High energy
Raw intelligence
Uncompromising integrity
To apply to this position, please click here. No Phone Calls Please!
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Product Support Specialist
Position Summary:
Edifecs' Product Support Specialists help customers troubleshoot technical problems they face in using our solutions. These can range from simple installation questions to advanced performance tuning of complex systems. The ideal candidate is goal-oriented, has the ability to handle interruptions while fluidly switching between several projects; must have strong technical skills supporting mission critical products for enterprise clients. The position requires interaction with customers, sales team members and the product development team.
Essential Duties and Responsibilities:
Provide technical support to enterprise clients related to technical and operational aspects of the products.
Partner with Support Engineers and development teams as necessary.
Assist development team with performance analysis and testing during release cycles for service packs, hot fixes etc.
Answer email and phone requests for help from customers.
Collaborate in virtual teamwork with other Support Engineers.
Host online troubleshooting and investigation sessions on customer's production environments.
Deliver a consistent, responsive and satisfying Customer Experience on each contact.
Collect all necessary problem details from customers to be able to effectively see the problem to resolution.
Successfully reproduce customer issues in a controlled test environment.
Follow standard operational procedures for case management.
Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics.
Meet all quality and productivity performance goals.
Required Skill Set:
Ownership and Initiative is a must; must have the drive to "own" and see technical issues to closure.
Bachelor's degree in a Technology related program or equivalent experience in a technical support role.
Ability to manage customers in tough situations when trying to resolve real-world business systems problems.
Ability to read and write relational database queries using T-SQL or ANSI-SQL required.
Hands-on experience and familiarity in one or more of the following is a plus: COM, VB, Jscript, Java and Perl C# or VB.Net.
Familiarity with EDI and EDI systems or knowledge of HIPAA a plus.
Knowledge of HTML and experience with code or scripting development are highly desirable.
Ability to identify and clarify problems, set goals and able to resolve critical issues.
Ability to work effectively on multiple tasks with many team members, testing and support staff, development team and others cross-functional teams.
Strong verbal and written communications skills.
Excellent organizational skills; must be detail oriented.
Must be a fast learner and willing to learn new technologies.
Personal Characteristics:
Effective communicator
Entrepreneurial
High energy
Raw intelligence
Uncompromising integrity
Patient
To apply to this position, please click here. No Phone Calls Please!
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Edifecs offers a competitive compensation package with comprehensive benefits and 401k.
Edifecs is proud to be an Equal Opportunity Employer.
Qualities We value
Competence: Credible knowledge in your chosen field
Trust: In each other and in yourself
Ideas: Fresh new ways to enhance our Customers’ Experience
Collaboration: Cooperatively working to improve business outcomes
Fun: A love of learning and in achieving that makes you thrive
