Edifecs products play a crucial role in the business operations of a healthcare organization. That is why our Product Support team places such high importance on providing the best possible experience . We are dedicated to maximizing your success by carefully prioritizing cases, tailoring our processes to specific needs, and resolving technical issues in a timely manner.
A support team can only be as good as its team members. That is why Edifecs has staffed our Product Support team with the very highest caliber technical support professionals. We hire individuals who demonstrate advanced technical and troubleshooting abilities, a love of problem solving, great communication skills, and a strong, proven dedication to pleasing customers. Team members average over 10 years experience in the field of software support.
Edifecs maintains a highly collaborative, customer-centric culture across all departments. This culture benefits our customers since, when necessary, Edifecs Product Support team members have quick access to Engineering, Professional Services, and other disciplines.
Edifecs Product Support group takes a partnership approach to case management and problem solving. Support engineers draw from their own product knowledge and from customers’ domain expertise to help meet objectives. These highly-skilled support engineers are well-versed in Edifecs technologies, as well as a broad spectrum of third-party platforms and applications.
Edifecs uses state-of-the-art customer management systems to log, track, and resolve issues, providing the levels of accountability, traceability, and visibility our customers require in supporting their mission-critical business processes.
Edifecs ServiceDesk, a customer service portal, is designed to help customers resolve issues that involve Edifecs products. Customers can enter and track issues, as well as communicate directly with the Support technician assigned to their case.
If you are an existing customer and do not have access to ServiceDesk, please contact firstname.lastname@example.org.